Improve Your Employee Training Sessions (Business Week) - Make training engaging and interactive, not a lecture. Communications coach Carmine Gallo offers tips from multimedia to role-playing

Why Your Business Needs a Hook (Business Week) - Every business should offer an enticing phrase differentiating it from competitors. Communications coach Carmine Gallo offers pointers.

How Disney Works to Win Repeat Customers (Business Week) - Owners of retail shops and service businesses can borrow Disney's "secondary-guest" strategy to convince customers to keep returning